Inbound Setter Manager

🕒 2 days ago

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WarriorBabe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

👥 B2C

⚕️ Healthcare Insurance

Wellness • B2C • Healthcare Insurance

WarriorBabe is a personalized fitness coaching company offering a 1:1 mentorship program called WarriorBabe VIP. This program provides women of any age and experience level with customized macronutrient and fitness coaching aimed at achieving and maintaining their ideal body composition for life. The program includes a dedicated personal coach, customized workouts and nutritional guidance, access to an online app, community support, and regular check-ins to monitor progress and make necessary adjustments. WarriorBabe is designed to empower women to take control of their health and fitness journey in a sustainable, informed way.

📋 Description

• Build and lead a highly efficient, accountable, customer-first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. • Coach, mentor, and develop setters through ongoing performance management and accountability. • Facilitate daily setter huddles with structure, intention, and performance focus. • Conduct regular one-on-one performance conversations with team members. • Review and analyze daily, weekly, and monthly performance trends. • Hold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistency. • Identify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectively. • Create and enforce clear scheduling expectations and availability standards. • Develop and maintain onboarding and ramp plans for all new inbound setters. • Ensure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiency.

🎯 Requirements

• Proven leadership experience managing remote sales, setter, customer success, or high-performance operational teams • Strong understanding of inbound sales processes, KPIs, scheduling management, and conversion performance • Exceptional communication, coaching, and accountability skills • Highly organized with strong operational awareness and attention to detail • Comfortable making decisive leadership recommendations • Ability to manage multiple priorities in a fast-paced scaling environment • Experience with CRM systems, reporting dashboards, and remote communication tools • Alignment with WarriorBabe’s mission, standards, and customer-first philosophy.

🏖️ Benefits

• Medical, Dental and Vision • 401k with Employer Match