Strategic Partnership Advisor

🕒 August 11

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $71.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 23%

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WCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round - WCG on 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG is a global clinical research services and technology company that supports sponsors, CROs, research sites, and institutions across the lifecycle of clinical trials. Founded as a leader in independent ethical review, WCG provides IRB and IBC review, data monitoring committees, site enablement and study start-up services, participant recruitment and retention, and data & insights (including benchmarking, statistical consulting, and AI-powered trial foresight). The company also offers a suite of technology platforms (e. g. , ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) and large protocol and performance datasets to help design, plan, and run trials more efficiently and compliantly. WCG positions itself as a partner to biopharma and medical research organizations to accelerate trial activation, improve enrollment, and ensure regulatory and ethical compliance.

📋 Description

• Build partnerships with key clients and align organizational capabilities with client goals to drive strategic value • Work with Client Success Managers on long-term partnership success, innovation, account strategies, and success plans • Manage internal communications, prepare reports, and facilitate cross-functional collaboration to support client satisfaction, retention, and growth • Participate in strategic planning and provide insights based on industry trends, regulatory changes, and client feedback • Coordinate with Client Support Services, Quality, and Operations to resolve escalated client issues • Prepare for, conduct, or attend study kick-off calls and regular client meetings • Anticipate, assess, and resolve service issues to ensure client satisfaction • Research and provide client feedback on billing/budgeting, communications, and operational processes • Track study and site submissions and obtain information from internal departments • Project-manage the identification, documentation, and implementation of internal process rules (PACS) • Keep institutional clients informed about unanticipated problems or non-compliance before and after Board action • Assist with or conduct client training on submission processes and electronic portal usage • Collaborate with Business Development and Client Success Managers on operations process-flow instruction and outcome documentation • Assist with internal and external reports, audits, and accreditation data • Audit study information to maintain current client contact details and trigger required notifications • Participate in IRB Integration demonstrations, IRBNet support training, CAPAs, continuous improvement, and special projects

🎯 Requirements

• 3-5 years of experience in sales support, strategic consulting, client strategy, or partnership development, ideally in healthcare or clinical research • Bachelor’s degree or equivalent experience required • Strong analytical and problem-solving skills with a consultative approach • Excellent presentation and facilitation skills with experience engaging senior stakeholders • Ability to synthesize complex information and drive strategic alignment • Advanced knowledge of Microsoft Word, Excel, Outlook, databases, and Adobe • Professional oral and written communication skills • Ability to manage high volumes, rigid deadlines, and frequent changes • Ability to set priorities and manage time effectively • Strong analytical skills and high attention to accuracy in a highly regulated industry • Ability to maintain confidentiality • Knowledge of FDA Code of Federal Regulations and ICH Guidelines • Knowledge of FDA regulations related to research preferred • Advanced knowledge of WCG IRB Operations workflow and submission process preferred • Current CIP or other clinical research-related certification preferred • Travel requirement of 5%-10% • Attendance and punctuality are essential

🏖️ Benefits

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Flexible PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

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