IT Support Specialist

Job not on LinkedIn

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Act as the first point of contact for IT-related queries and incidents via helpdesk, phone, or email • Diagnose and resolve common hardware, software, network, and system access issues • Set up, configure, and troubleshoot laptops, desktops, printers, and mobile devices • Support Microsoft Office 365, VPN, antivirus software, and other company-standard applications • Perform password resets, software installations, and user account support • Troubleshoot basic network connectivity issues, including TCP/IP, DNS, VPN, and DHCP • Log and manage incidents and service requests through the IT ticketing system • Prioritise incidents based on severity and business impact and escalate complex issues when necessary • Set up hardware and software for new employees and support onboarding from an IT perspective • Maintain accurate IT hardware and software inventory records • Assist with system maintenance, software updates, security checks, and routine technical procedures • Support access controls, permissions, and basic information security processes • Ensure IT support activities follow company security policies and GDPR requirements • Provide basic training and guidance to employees on IT systems, tools, and software • Maintain internal knowledge bases, FAQs, and technical support documentation • Identify recurring technical issues and contribute to implementing long-term solutions • Maintain effective relationships with employees and internal stakeholders

🎯 Requirements

• 1+ year of experience in IT Support, Technical Support, Helpdesk, or a similar role • Previous experience providing customer service or user support in a professional environment • Good understanding of hardware, software, and basic networking concepts • Basic knowledge of TCP/IP, DNS, DHCP, and VPN • Familiarity with Active Directory, user account management, and password reset processes • Experience with Microsoft Office 365, including Word, Excel, and PowerPoint • Familiarity with Google Workspace is a plus • Experience using IT ticketing/helpdesk systems is preferred • Strong troubleshooting, critical-thinking, and problem-solving skills • Ability to identify recurring technical problems and proactively suggest solutions • Strong written and verbal communication skills • Excellent organisational skills and attention to detail • Ability to manage multiple requests, prioritise tasks, and work under deadlines • Ability to build effective relationships with internal stakeholders • Strong resilience and adaptability in a fast-paced and changing environment • Ability to work independently while also collaborating effectively with the wider IT team • Good understanding of information security and data protection principles • English proficiency required

🏖️ Benefits

• Remote work • Full-time employment