Licensed Property and Casualty

Job not on LinkedIn

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Professionally handle a high volume of incoming calls, including account, claim, and general questions • Gather customer information, assess and fulfill customer needs, and educate customers about products and services where applicable • Resolve customer issues through one-call-resolution guidelines and/or escalation processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify process-improvement opportunities that positively impact the client and customers • Disposition calls and compile/document customer information as required • Respond to pet parent emails proactively, patiently, empathetically, and with understanding • Listen to pet parents, understand their concerns, and take quick action to resolve problems • Accept and embrace changes in the business environment

🎯 Requirements

• Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments; no need to release Health or Life appointments • Two years of customer service or call center experience • Must be able to work weekends • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Wired Ethernet connection with 20 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted • Hard-wired broadband internet service via DSL, cable, or fiber optic • Satellite, microwave, and cellular hotspot internet services are not permitted • Must supply your own headset • Must supply one 21” monitor; Everise supplies the second • Ability to utilize and navigate multiple systems simultaneously • Ability to communicate with pet parents verbally and in writing • Schedule flexibility for weekends, evenings, possible holidays, and occasional overtime • Meet attendance and dependability requirements • Experience with Salesforce CRM is a plus • Highly developed integrity and commitment to customer satisfaction • Demonstrated passion for excellence in treating and caring for pet parents • Be a team player

🏖️ Benefits

• 30 hours still qualifies you for benefits and PTO • Everise-supplied monitor (1 of 2 required 21” monitors) • Everise-supplied keyboard • Everise-supplied mouse • Work-at-home program