Licensed Property and Casualty

🕒 June 16

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Professionally handle a high volume of incoming calls including account, claim and general questions • Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services • Ability to utilize and navigate multiple systems simultaneously • Ability to effectively communicate with pet parents both verbally and in writing • Resolve customer issues via one call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and documenting customer information as required

🎯 Requirements

• Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments (No need to release Health or Life appointments) • Must be able to work weekends. • Two years of customer service or call center experience • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Experience with Salesforce Customer Relationship Management (CRM) systems is a plus

🏖️ Benefits

• Health insurance • Paid time off