Customer Support Executive

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📣 Marketing

🛍️ eCommerce

Marketing • Advertising • eCommerce

Pion is a company focused on youth marketing, specifically targeting Gen Z consumers. They offer a range of services, including verification solutions for student and military discounts, advertising across different media channels, and providing insights through research and events. Pion aims to help brands connect with the next generation of shoppers by leveraging unique first-party data. With services that include influencer marketing and experiential campaigns, Pion helps marketing teams engage and convert valuable consumer groups effectively.

📋 Description

• Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines • Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations • Coordinate with internal teams to ensure successful completion of bookings • Reschedule or adjust assignments when changes, cancellations, or conflicts arise • Maintain accurate customer, booking, and scheduling records across company systems • Keep customers informed of changes or delays • Identify and resolve booking or service issues quickly and professionally • Escalate complex concerns where needed • Suggest improvements to the booking process

🎯 Requirements

• Highly organised with strong time-management skills; able to manage your own schedule and juggle multiple deadlines in a fast-paced environment • Confident communicator, comfortable liaising with internal teams and clients via email and other channels • Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods • Background in Customer Support, Success, or Services is a plus • Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus • Experience working with a global team is a bonus

🏖️ Benefits

• Competitive salary • 30 days annual leave, plus bank holidays • Accredited 'Great Place To Work’ company in three categories • Commitment to personal development and career growth, coaching workshops and progression plans • Remote-first working environment with up to 180 days working from abroad, subject to approval • Flexible working hours (start between 8-10am and finish between 4:30-6:30pm) • Monthly wellness allowance • Gym memberships • Access to mental health first aiders • Health cash plan • Partnership discounts for brands including Google, Apple, GymShark, Domino's, and Uber • £200 work from home set up allowance