Customer Support Representative

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February 12

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Webhosting.net

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eCommerce • SaaS • Cloud Hosting

Webhosting. net is a reliable web hosting provider based in Miami, offering a range of hosting solutions including Linux and Windows web hosting, cloud hosting, and reseller hosting since 1998. The company specializes in scalable and secure hosting services tailored for individuals and businesses of all sizes, backed by a dedicated 24/7 customer support team and robust infrastructure to ensure network performance and uptime. Their offerings include domain registration, SSL certificates, email hosting, and disaster recovery solutions, making them a comprehensive choice for establishing and maintaining a web presence.

11 - 50 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

📋 Description

• The Customer Service Representative is responsible for providing exceptional customer service • Manage customer contacts via communication channels such as email, phone and chat • Requires strong listening skills, effective verbal and written communication • Answers questions and de-escalates customer issues • Accurately process and record call transactions using a computer • Educate customers on applicable self-service options • Demonstrate excellent time management skills • Special projects and other duties as assigned

🎯 Requirements

• High school diploma or GED required • Open availability • One (1) or more years of customer service preferred • Eager to continue to grow and develop skills and talents • Prior call center experience preferred • Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum • Strong organizational skills with the ability to multi-task • Learn and navigate software and computer use • Pass several skills tests • Adaptable to an ever-changing environment • Ability to use a computer and headset