Store Manager

Job not on LinkedIn

November 19

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Weekday (YC W21)

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Human Resources • SaaS • Recruitment

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

📋 Description

• Oversee daily store operations, including opening/closing procedures, staff coordination, and overall operational efficiency. • Ensure all products are properly displayed, labelled, and maintained according to visual merchandising guidelines. • Monitor stock levels, ensure timely replenishment, and maintain accurate inventory records. • Coordinate with supply and logistics teams for smooth product deliveries and stock transfers. • Maintain a clean, organized, and safe store environment in compliance with company standards and regulatory guidelines. • Ensure a high standard of customer service by guiding the team to deliver personalized, fast, and effective customer interactions. • Handle customer inquiries, complaints, and escalations professionally while ensuring prompt resolution. • Implement customer engagement strategies to enhance store experience and drive repeat business. • Supervise, motivate, and mentor store associates to meet individual and team performance goals. • Conduct daily huddles, assign tasks, and ensure staff discipline, attendance, and grooming standards are maintained. • Assist in hiring, onboarding, and training new team members to align them with store procedures and service expectations. • Monitor team productivity and provide ongoing coaching, feedback, and performance support. • Achieve store sales targets by driving product awareness, promoting upselling/cross-selling initiatives, and monitoring conversions. • Track and analyze key sales metrics such as footfall, average transaction value (ATV), and customer satisfaction scores. • Suggest and implement strategies to enhance store profitability and operational efficiency. • Collaborate with marketing teams to execute in-store promotions, seasonal campaigns, and product launches. • Perform regular stock audits, identify stock discrepancies, and take corrective actions in coordination with the inventory team. • Ensure compliance with company policies, safety standards, and operational SOPs at all times. • Maintain accurate documentation related to inventory, staff attendance, and cash management. • Oversee billing operations, cash handling, and end-of-day financial reconciliation. • Ensure accuracy in transactions and adherence to cash management protocols.

🎯 Requirements

• 1–3 years in retail management or store operations. • Strong leadership, team management, and interpersonal skills. • Excellent communication, problem-solving, and customer service abilities. • Basic understanding of inventory systems, POS operations, and store performance metrics. • Ability to multitask, remain organized, and work in a high-paced retail environment. • Flexibility to work weekends, holidays, and extended hours as needed.