Franchise Tech Systems Specialist

🕒 June 25

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WellBiz Brands, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🏥 Healthcare

🏨 Hospitality

💄 Beauty

Healthcare • Hospitality • Beauty

WellBiz Brands, Inc. is a category leader in experience-based businesses that aim to change lives. Through five separate franchise brands, including Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together®, and Radiant Waxing™, the company operates over 750 locations. WellBiz focuses on franchising growth-oriented consumer brands that offer exceptional service-based experiences, reflecting its core values of fun, ownership, respect, passion, and integrity. The company is dedicated to serving the needs of health and beauty-conscious consumers by providing quality services that enhance their lifestyle and well-being.

📋 Description

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

🎯 Requirements

• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems. • Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued. • Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus. • Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause. • Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly. • Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates. • Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution. • Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks. • Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time. • Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs. • Proficiency in Microsoft Office Suite and Google Workspace. • Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners. • Ability to work independently and collaboratively in a fast-paced environment.

🏖️ Benefits

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spend at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan