Senior Client Success Manager

🕒 July 28

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WellTheory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🧘 Wellness

🤝 B2B

🔥 Funding within the last year

💰 $14M Series A - WellTheory on 2025-10

Healthcare • Wellness • B2B

WellTheory is a membership-based care company that provides evidence-based nutrition and lifestyle coaching focused on autoimmune and inflammatory conditions. They offer personalized, ongoing care delivered by a care team (registered dietitians, certified health coaches, and care coordinators), advanced lab testing, programs for stress, sleep and movement, and unlimited messaging/1:1 coaching. WellTheory serves both individuals and employers/health plans — offering members reduced symptoms through diet and lifestyle changes and providing employers tools like claims analysis and outcomes reports to lower specialty medication spend.

📋 Description

• Build trusted relationships with client stakeholders and act as their strategic advisor • Drive utilization, engagement, and adoption of WellTheory's programs • Deliver data-driven business reviews with insights and recommendations • Secure renewals and identify expansion opportunities • Anticipate and resolve client issues with urgency and care • Contribute to playbooks and best practices as the Client Success function scales

🎯 Requirements

• Have 7+ years of enterprise client success or account management experience • Are a relationship-driven communicator • Think like a strategic storyteller • Are operationally excellent • Bring a hands-on, entrepreneurial mindset • Are adaptable and resourceful • Have deep empathy for the autoimmune experience • Approach work with a beginner's mindset • Requires current work authorization in the United States

🏖️ Benefits

• A team that genuinely cares about each other and the members we serve • A fully remote company that gathers every year for an annual retreat