Spécialiste régional des opérations

Job not on LinkedIn

November 23

Apply Now

Receive Emails with Similar Jobs

Western Union

WebsiteLinkedInAll Job Openings

Finance • B2C • Fintech

Western Union is a global leader in cross-border, cross-currency money movement. It provides consumers and businesses with fast, reliable, and convenient ways to send and receive money worldwide. With operations in over 200 countries and territories, Western Union handles an average of 25 transfers per second, offering multiple options for transferring money including online, through its mobile app, or in-person at agent locations. The company places a strong emphasis on security, encrypting transfers and offering fraud prevention measures to protect customers. Whether sending money online or via one of its numerous agent locations, Western Union aims to facilitate easy, transparent money transfers across the globe.

5001 - 10000 employees

Founded 1851

💸 Finance

👥 B2C

💳 Fintech

📋 Description

• Serve as the main point of contact of the sales team, promptly addressing inquiries and escalations to support sales and agent productivity. • Support the sales team with concerns related to agent onboarding process and contract submission. • Have a deep knowledge of agent settlement and collections process. • Coordinate small-scale projects from inception to completion, including status reporting, issue resolution, and stakeholder management. • Identify opportunities for process improvement, analyze current workflows, and implement enhancements to increase operational efficiency and reduce redundancies. • Maintain accurate and up-to-date operations project data ensuring data integrity and reporting accuracy. • Conduct problem-solving and root cause analysis for operational challenges and able to present recommendations/solutions. • Collaborate with cross-functional teams, to align goals and agreed policy and process improvements.

🎯 Requirements

• 2+ years of experience in operations, customer service, or project coordination roles. • Strong analytical skills with experience in root cause analysis and process optimization. • Intermediate Excel skills. • Excellent communication and interpersonal skills for effective collaboration and interactions with cross functional teams. • Ability to handle multiple priorities in a deadline-driven environment. • Problem-solving mindset with a focus on proactive solutions. • Bilingual in English and French highly preferred. • Fluency in English is required. • Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).

🏖️ Benefits

• Healthcare, Dental, and Visioncare • Teladoc medical Exerts • Lumino Health Virtual Care • Employee Term Life and AD&D Insurance • Basic Critical Illness Insurance • Short & Long Term Disability