Implementation Specialist – CPS

6 hours ago

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WEX

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Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

📋 Description

• Focus on onboarding new customers onto payment platforms • Manage relationships and stakeholder communication related to project phases • Independently establish configuration of technical systems and data transfer files • Serve as subject matter expert and create solutions to customer needs • Own and create implementation project plans and timelines • Work directly with Partners and Clients for data transfer and process documentation • Provide end-user training on Payables applications • Collect new account setup information and provide training and support • Create and develop Customer Solutions/Implementation Plans • Lead implementation kick-off calls with sales • Review the account implementation process for improvements • Assist in updating support materials • Own urgent escalation needs during non-business hours

🎯 Requirements

• Bachelor’s Degree preferred or equivalent Industry experience • 2+ years’ experience in customer service, account management, billing card industry, sales, or relevant experience • Proficiency with Google Workspace • Strong presentation and organizational skills • Proven experience managing client-facing projects • Strong interpersonal skills and ability to connect with a diverse customer and employee population • Self-driven, motivated, and must have the ability to manage a fast-paced, result-orientated environment • Exceptional communication and time management skills • Strong attention to detail, problem-solving skills, and multi-tasking capabilities • Effective negotiation skills • Project management experience is a plus

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement