Senior Director, Engineering – Agentic AI, Service Applications

🕒 May 27

🦞 Maine – Remote

🦞 Maine – Remote

💵 $227.7k - $252.4k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Lead the digital transformation of the Service Applications function • Manage and upskill 4 teams totaling about 60 resources globally • Develop and maintain strong, collaborative relationships with VPs and leaders across Call Center teams • Oversee the architecture and governance of the Salesforce platform • Define and enforce modern SDLC practices, including robust testing for AI model performance

🎯 Requirements

• 10+ years in technical leadership with a focus on enterprise applications • Proven experience or specialized training in HR/Service Technology transformation • Prefer 5+ years of direct experience with the Salesforce platform (Service Cloud) • Expert-level analytical skills with the ability to leverage predictive analytics • Relevant technical certifications or leadership credentials (e.g., Lean Six Sigma, Salesforce Architect)

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement