Product Operations Manager

3 days ago

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Whatnot

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Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

📋 Description

• Partner with Product Managers to translate strategy into actionable programs and roadmaps. • Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale. • Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration. • Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc) to ensure alignment, clear communication and delivery of product initiatives. • Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations. • Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management. • Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them. • Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams. • Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc. • Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan.

🎯 Requirements

• 5-6+ years experience in consulting, or a fast-growing startup • Bachelor's degree in Business, Economics, or related field • Motivation to take on new opportunities and challenges • Ability to move remarkably fast with little structure, guidance • Curiosity to learn about different parts of the business and how to pull certain levers to grow faster • Ability to operate independently and go deep on projects while also building key cross-collaborative relationships across the company • Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders onboard. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment • Demonstrated ability to solve ambiguous problems using data and process improvement.

🏖️ Benefits

• Generous Holiday and Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.