Enterprise Customer Project Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 5 days.
• Jobs at this company usually fill in 120 days.
• 21 open roles for a team of 38.
• No salary listed.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Run every customer project end to end from scope and planning through launch and results • Define timelines, owners, follow-through, and mutual success plans • Prepare customer calls, set clear agendas, and provide written recaps • Own a book of enterprise customers from onboarding through renewal and expansion • Build customer workflows, AI agents, and automations using Whippy products • Manage relationships across executives, recruiters, and operations teams • Proactively contact customers, identify risks, and prevent escalations • Own gross and net revenue retention targets • Tie product usage to customer business outcomes and report value using relevant metrics • Identify expansion signals and hand warm leads to sales • Convert customer wins into case studies, references, and testimonials • Advise customers on priorities and steer them toward high-value work • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 5+ years managing complex, multi-stakeholder projects with real deadlines, ideally customer-facing • Experience in software, construction, engineering, operations, or similar fields • Comfortable getting technical; ability to master products and build workflows, AI agents, and automations without waiting on engineering • Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks and opportunities • Strong written and spoken English • Ability to work Eastern hours, starting at 8am ET • Based in Latin America or the US • Self-directed, organized, proactive, calm under pressure, and comfortable owning customer accounts • Experience in staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus • STEM degree or professional experience working directly with APIs or webhooks, as required by the application form • Technical background involving APIs, webhooks, automation workflows such as Zapier or Make, or a STEM degree, as addressed in the application form • Ability to complete a take-home technical and strategic assignment and present it • Required Loom video demonstrating communication, project experience, technical explanation, and motivation

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data from the Head of Customer Success • Massive growth and learning opportunities • Professional development through coaching and feedback • Remote work arrangement

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