Maintenance Support Manager

🕒 October 2

🇺🇸 United States – Remote

💵 $117k - $208.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

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Logo of Whistle Express Car Wash

Whistle Express Car Wash

1001 - 5000 employees

Founded 2014

🚘 Automotive

👥 B2C

Automotive • B2C

Whistle Express Car Wash is a regional express car wash operator in Ohio. The company runs multiple drive-through locations (examples listed in Canton, Medina, and Brunswick) and sells tiered unlimited monthly wash membership plans (prices vary by location). It offers a mobile app and online portal to buy and manage plans, promotes occasional promotional offers, and provides complimentary detail-center amenities on-site such as vacuums, interior and glass cleaners, microfiber towels, and mat cleaners. The website also references fleet services and standard store information (locations, careers, contact).

📋 Description

• Deploy to priority sites and strategic maintenance projects requiring advanced technical expertise and hands-on support • Diagnose complex, recurring, or high-impact equipment issues and implement durable corrective actions • Perform field-based troubleshooting, repair, commissioning, and optimization of car wash systems and related equipment • Lead the technical workstream for major equipment failures, site recoveries, retrofits, conversions, new openings, and other critical initiatives • Partner with site teams and Operations leaders to stabilize equipment performance, reduce downtime, and improve the customer experience • Identify root causes, document findings, and translate field learnings into repeatable maintenance standards, procedures, and preventive actions • Serve as a technical resource to maintenance teams by providing guidance, troubleshooting support, and practical knowledge transfer without direct people-management responsibility • Evaluate equipment performance, repair history, parts usage, and maintenance data to identify systemic risks and improvement opportunities • Collaborate with vendors, manufacturers, Engineering, Safety, Training, and Operations to resolve technical issues and support effective implementation • Maintain clear project documentation, communicate progress and risks, and provide recommendations to maintenance and business leaders • Promote safe work practices and ensure all technical work complies with company standards, manufacturer requirements, and applicable regulations • Travel to Whistle Express locations as business needs require, with significant time spent working directly in the field

🎯 Requirements

• 7+ years of progressive maintenance experience supporting complex mechanical, electrical, hydraulic, pneumatic, controls, or automated equipment systems • Advanced technical knowledge of car wash equipment or comparable multi-system automated environments • Demonstrated ability to troubleshoot complex failures, determine root causes, and complete effective repairs in the field • Experience supporting major equipment installations, retrofits, site openings, recoveries, or reliability-improvement projects • Ability to read and interpret technical manuals, schematics, wiring diagrams, blueprints, and equipment specifications • Strong project execution, organization, documentation, and cross-functional communication skills • Ability to work independently, make sound technical decisions, and operate effectively in urgent or high-impact situations • Proficiency with maintenance management systems, reporting tools, and standard business technology • Valid driver’s license and ability to travel extensively to company sites • Ability to perform the physical requirements of hands-on field maintenance work, with or without reasonable accommodation

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