IT Support Specialist

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🕒 July 23

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WhiteWater Express Car Wash

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

📦 Logistics

🚘 Automotive

Consulting • Logistics • Automotive

WhiteWater Express Car Wash is a service-oriented company that specializes in providing high-quality car wash services across multiple locations. With over 120 locations in 6 states, it offers a variety of services including express car washes, tri-foam polish, tire shine, and free amenities such as vacuums and mat cleaners. WhiteWater Express is dedicated to customer satisfaction, ensuring that vehicles receive exceptional care and maintenance during each wash.

📋 Description

• Provide remote support to our locations, helping team members with hardware, software, and POS systems • Respond promptly and courteously to IT support requests via phone, chat, and the MaintainX system • Troubleshoot a wide range of IT systems, including POS platforms (DRB SiteWatch, Patheon, ICS), networking equipment, and business applications • Assist with hardware setup, replacements, and software updates, helping stores stay current and running efficiently • Document resolutions clearly so issues can be tracked and referenced • Prioritize wash-down issues so they're resolved quickly, minimizing any disruption to store operations • Maintain a warm, patient, and helpful standard of customer service with store staff • Lend your skills and perspective to IT projects as they arise

🎯 Requirements

• High school diploma or equivalent, plus a minimum of 3 years of experience in an IT support role — we're also happy to consider a combination of relevant experience and education that adds up to the right fit • Working knowledge of control systems, low-voltage systems, networking, and camera systems • Strong understanding of network infrastructure, POS systems, and advanced IT hardware and software • Excellent communication and interpersonal skills — you'll be supporting people, not just machines, so patience and clarity go a long way • Strong problem-solving instincts and the ability to stay calm and methodical under pressure • Proficiency with Microsoft Office Suite, Gmail, or related software

🏖️ Benefits

• Comprehensive Health Benefits (Medical, Dental & Vision) • Paid Time Off in addition to Company Paid Holidays • 401(k) Retirement Plan with Company Match • Company-Paid Life Insurance • Pathways to Advancement • Free Weekly Car Washes