
201 - 500 employees
đź Consulting
âď¸ Legal
đŁ Marketing
Consulting ⢠Legal ⢠Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
đ August 8
đ Alabama, California, +12 more states â Remote
đľ $68k - $90k / year
â° Full Time
đĄ Mid-level
đ Senior
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201 - 500 employees
đź Consulting
âď¸ Legal
đŁ Marketing
Consulting ⢠Legal ⢠Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
⢠Configure rates, rules, and forms in the policy administration system (PAS) under supervision ⢠Monitor the Operations helpdesk, triage and escalate requests, and perform level-one helpdesk support ⢠Respond to technical assistance requests in person, by phone, or electronically ⢠Understand business and regulatory requirements before making PAS configuration changes ⢠Review and evaluate business systems and user needs ⢠Make approved PAS configuration changes and test functionality ⢠Fix product-configuration defects found during testing ⢠Perform peer reviews and quality testing of configuration changes ⢠Document requirements, use cases, and user stories ⢠Maintain knowledge-base documents ⢠Write and execute test plans and test scripts ⢠Follow code-deployment best practices using local repositories and pull/push/merge workflows ⢠Maintain records in JIRA, service desk, and Confluence ⢠Generate routine project status reports for management
⢠Bachelor of Science in an area of study with analytic emphasis, typically math, computer sciences, or accounting ⢠Proficient in MS Office products ⢠Experience with Microsoft Office products ⢠Prior experience performing analytical or quantitative activities in spreadsheet/database software applications ⢠Excellent organizational skills ⢠Ability to prioritize and manage multiple projects and assignments ⢠Excellent verbal and written communication skills ⢠Excellent presentation skills ⢠Permanent U.S. work authorization required ⢠Employer sponsorship is not offered now or in the future ⢠Familiarity with insurance, insurance products, rules, and methodologies preferred ⢠Knowledge of the software development lifecycle preferred ⢠Solid understanding of the Duck Creek Author tool preferred
⢠Optional work from home ⢠Equal employment opportunities ⢠Affirmative action in employment decisions
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