Homeowners Claims Manager

Job not on LinkedIn

November 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Windward Risk Managers

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B2B • Finance

Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.

201 - 500 employees

🤝 B2B

💸 Finance

📋 Description

• Develop, manage and direct the California Homeowners property claims program, including independent adjusting firms and service vendors. • Provide technical guidance on coverage analysis, investigations, liability determinations, loss estimating, and settlement negotiations. • Ensure timely and fair resolution of claims in accordance with policy terms and California Fair Claims Settlement Practices Regulations (10 CCR §2695.1 et seq.). • Work in conjunction with the Claims Litigation department in the management of disputed and litigated claims. • Monitor and enforce compliance with statutory requirements, including excess & surplus lines homeowners claims handling standards. • Maintain up-to-date knowledge of California claims statutes, timelines (e.g., acknowledgment within 15 days, acceptance/denial within 40 days), and reporting obligations. • Partner with Legal and Compliance teams to respond to external inquiries, escalations, or audits. • Develop and refine claims handling processes, performance metrics, compliance processes, and quality assurance programs. • Oversee use of independent adjusters, contractors, appraisers, and other vendors to ensure cost-effective, high-quality service. • Leverage claims technology, data, and analytics to drive efficiency, identify trends, and improve customer outcomes. • Recruit, coach, and mentor internal or vendor staff, fostering a high-performance, customer-centric culture. • Conduct regular training on compliance, claims best practices, and emerging risks (wildfires, floods, litigation trends, etc.). • Collaborate with senior leadership to set claims strategies and budgets for California homeowners business. • Contribute insights on risk trends, catastrophe response readiness, and market conditions. • Support expansion initiatives and integration with existing operations.

🎯 Requirements

• Minimum 7+ years of property claims experience, with at least 3 years in a leadership or management role. • Knowledge and experience with CA Homeowners Litigation. • Strong expertise in California homeowners claims handling and deep familiarity with the state’s statutory requirements. • Experience with catastrophe claims (wildfire, wind, water) highly desirable. • Proven ability to manage teams / vendors, resolve complex claims, and deliver outstanding policyholder service. • Excellent communication, negotiation, and decision-making skills. • Proficiency in claims management systems and data analysis tools. • Bachelor’s degree preferred.