ServiceNow ITOM Engineer

November 26

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Windward Consulting

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Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Provide CMDB and Service Mapping modeling and advisory for clients • Model network, storage, and other infrastructure in within the CMDB • Assess current state processes and tools • Define solution requirements including integrations, architecture, and implementation plans • Oversee implementation work and team members

🎯 Requirements

• ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping • Expertise in at least three full lifecycle ServiceNow implementations • 3+ years of experience with ServiceNow with a strong focus on Event management and monitoring and integrations • Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises • Deep experience modeling network, storage and compute infrastructure • Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services • 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions • 8+ years of professional services/consulting experience • 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products • Demonstrable experience with ServiceNow JavaScript and glide queries • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance