ServiceNow ITSM Consultant, DevOps

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September 11

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Windward Consulting

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Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Hands-on experience with ServiceNow ITSM Module. Should have completed an end-to-end implementation of some or all components. • Hands On Experince Deploying Dev Ops Change Velocity • Lead customer kick off calls • Lead requirements sessions and document detailed requirements • Assist architect in developing interfaces between customer systems and ServiceNow • Firm understanding of Software development processess and Dev Ops Tool Chain products and usage. • Leverage both proven and innovative technology approaches to solve challenging business problems • Provide technical assessments, written documentation and technical expertise • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions • Work on continuous improvement by sharing experiences and knowledge with the team • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Advises on options, risk and impacts on business processes and technical architecture • Be responsible for overall delivery of the product/module • Deliver Enterprise level change management • Integration of Dev Ops tools to ServiceNow • Automatic notifications to provide awareness of change status at various points within the release lifecycles or to provide automatic notifications and approvals

🎯 Requirements

• 3+ years of experience as a key technical resource for large scale projects and/or implementations centered around ServiceNow ITSM • Multiple Dev Ops Change Velocity Deployments, Must have experience using latest releases • ServiceNow developed solutions in client environments • Ability to meet the expectations and requirements of the internal customers and senior management • Excellent verbal and written communications skills • Client depends on this resource being very responsive • Resource should be able to work the hours needed for the project • Ability to provide technical leadership and professional guidance to managers, team, and vendors • ServiceNow ITSM Certification required • ServiceNow Dev Ops Chagne Velocity Micro certification required • ServiceNow Certified Application Developer Certification required • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • work/life balance