Windward Risk Managers
B2B • Finance
Windward Risk Managers is a company that provides home insurance management services by partnering with insurance carriers and independent agents to offer homeowners, condominium, renters, DP3, and landlord insurance products. They coordinate claims services, inspections, and customer support while providing resources such as blogs, guides, and tools to help policyholders and agents. Windward emphasizes strong carrier relationships, fast claims response, and a high-quality customer experience.
201 - 500 employees
🤝 B2B
💸 Finance
Customer Service Escalation Specialist
November 19
🗣️🇪🇸 Spanish Required
Windward Risk Managers
B2B • Finance
Windward Risk Managers is a company that provides home insurance management services by partnering with insurance carriers and independent agents to offer homeowners, condominium, renters, DP3, and landlord insurance products. They coordinate claims services, inspections, and customer support while providing resources such as blogs, guides, and tools to help policyholders and agents. Windward emphasizes strong carrier relationships, fast claims response, and a high-quality customer experience.
201 - 500 employees
🤝 B2B
💸 Finance
📋 Description
• Handle escalated phone calls referred by the front-line customer service team • Research and make decisions on escalated endorsements • Assess and determine reinstatement for policies canceled due to non-payment • Respond to and triage emails from internal departments, making appropriate decisions • Provide written responses to customer questions and concerns • Assist in conducting quality reviews of customer service calls and related transactions • Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience • Identify opportunities for system improvements and provide actionable recommendations • Offer support during catastrophic weather events as needed • Perform other duties and projects as assigned
🎯 Requirements
• Valid Florida Insurance License (2-20 or 20-44) • High school diploma is required; college education is preferred • Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting • Bilingual in English and Spanish is preferred • Experience or education in training and procedural documentation is a plus
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