Customer Success & Account Manager – AI Agents

🕒 September 17

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own a book of customers, maintaining awareness of their needs and status. • Move customer inquiries and issues forward the same day to ensure rapid resolution. • Take customers live by configuring and testing AI agents based on their workflows. • Configure AI agents personally, including prompts, flows, and escalation rules. • Troubleshoot issues independently before escalating them to engineering. • Document issues and provide clear steps for engineering handoff when necessary. • Conduct onboarding and implementation calls, ensuring customers are supported. • Identify churn risks early and proactively manage customer satisfaction. • Grow accounts by recognizing additional opportunities for automation and support. • Collect feedback from customers to help shape future product development. • Document recurring problems into playbooks or templates for future reference.

🎯 Requirements

• 2+ years in a customer-facing B2B software role with direct ownership of customer accounts. • Excellent spoken and written English communication skills. • Experience configuring software independently. • Strong technical aptitude to learn and troubleshoot new software. • Proven ability to follow through on tasks without needing constant reminders. • Organizational skills to manage multiple accounts effectively. • Experience in retention, renewal, and account growth conversations. • Genuine curiosity about AI and its applications in business. • Able to work during US business hours.

🏖️ Benefits

• Fully remote work environment with a focus on performance and results. • Opportunity to work with cutting-edge AI technology and contribute to its development. • Collaborative team culture that promotes learning and growth. • Professional development opportunities to enhance your skills. • Engagement with a diverse team across various countries. • Competitive compensation package based on experience.