English and Communication Coach

October 11

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Conduct 1:1 and group coaching sessions to improve clarity, grammar, and tone in email, chat, and voice communication. • Assess assistants’ communication patterns and provide actionable feedback for client-facing professionalism and confidence. • Design and implement an ESL upskilling curriculum tailored to Wing’s business communication needs (tone calibration, active listening, business writing). • Collaborate with L&D and Operations teams to identify communication gaps and integrate improvement modules into onboarding and ongoing training. • Develop and manage assessment tools to measure communication progress, fluency, and client-readiness. • Provide shadow feedback and coaching based on recorded or live client interactions. • Create learning materials, micro-courses, and self-paced activities for ongoing communication improvement. • Track and report on coaching outcomes, fluency scores, and communication improvement trends.

🎯 Requirements

• At least 3 years of experience in communication coaching, ESL instruction, or language training — ideally in a corporate, BPO, or remote environment. • Excellent command of spoken and written English, with a strong grasp of tone, clarity, and professional correspondence. • Experience coaching individuals on client communication, email writing, and expectation-setting techniques. • Strong facilitation and feedback skills with the ability to coach across different skill levels. • Highly organized, proactive, and comfortable managing multiple learners or cohorts. • Familiarity with CRM configuration, workflow automation, or project management systems. • Knowledge of adult learning principles, LMS tools, and competency frameworks. • Strong analytical mindset for assessing trainee performance and learning trends.