Senior Project and Delivery Manager

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Wingstop UAE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🍽️ Food & Beverage

👥 B2C

💰 Corporate Round - Wingstop UK on 2021-05

Food & Beverage • B2C

Wingstop UAE is the United Arab Emirates franchise operation of Wingstop, the Dallas-origin quick-service restaurant chain known for its chicken wings. Introduced to the UAE market by Eureka Restaurant and Cafe LLC (chaired by Abdulwahab Ilyas Galadari), Wingstop UAE operates multiple outlets across the country, serving fresh wings, seasoned fries, and signature sauces. It positions itself around bold, consistent flavors and is part of Wingstop’s global expansion and franchise network, aligned with the company mission “To Serve the World Flavor.

📋 Description

• Manage a portfolio of international markets and technology initiatives from planning through implementation and operational handoff. • Lead status discussions with Brand Partners and regional teams, ensuring roadmap progress, milestone tracking, issue resolution, and executive visibility. • Conduct technology discovery, assessments, and readiness evaluations for new and existing Brand Partners. • Drive execution of market launch plans and technology deployment activities to ensure successful store and country openings. • Coordinate and execute UAT, testing, solution validation, configuration activities, readiness assessments, and go-live support. • Perform onsite implementation support and last-mile deployment activities to ensure technology solutions are delivered accurately and consistently. • Build and maintain relationships with technology vendors and support partners across assigned regions. • Coordinate issue resolution activities between Brand Partners, vendors, support providers, and internal technology teams. • Drive vendor discovery, evaluation, technology assessments, onboarding, transition, and offboarding activities. • Identify capability gaps and support the evolution of the StoreConnect technology ecosystem through new vendor evaluations and solution recommendations. • Develop repeatable processes, governance, reporting, and implementation frameworks that improve scalability and execution across international markets. • Create project plans, status reports, executive updates, risk registers, and implementation schedules. • Partner cross-functionally with Operations, Development, Marketing, Supply Chain, Finance, Legal, Product Management, and Solution Engineering teams.

🎯 Requirements

• 7+ years of experience in project management, delivery management, implementation management, consulting, or related technology roles. • Experience managing technology implementations across multiple countries, markets, or regions. • Experience working directly with franchisees, business partners, vendors, or customer-facing stakeholders. • Strong stakeholder management, communication, and relationship-building skills. • Experience supporting technology testing, UAT, deployments, and go-live activities. • Experience evaluating technology vendors and coordinating third-party delivery partners. • Ability to manage multiple timelines, priorities, and initiatives simultaneously. • Strong analytical, organizational, and problem-solving capabilities. • Proficiency with Microsoft Office Suite, project management tools, reporting platforms, AI tools, and collaboration tools. • Retail, restaurant, hospitality, franchise, or multi-unit operations experience preferred. • Ability to travel internationally as required. • Fluency in English required; additional languages are a plus.

🏖️ Benefits

• 25 days paid annual leave plus bank holidays • One paid volunteer day of your choice • 5% bonus structure (discretionary depending on company performance) • Private Healthcare provision • Wellness reimbursement program • Paid maternity and paternity leave • Company mobile phone