Help Desk Agent

Job not on LinkedIn

🕒 October 15

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wirex

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💳 Fintech

🌐 Web 3

🏦 Banking

💰 Series B on 2021-12

Fintech • Web 3 • Banking

Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.

📋 Description

• Provide L1-L2 support to internal users. • Handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate when necessary. • Assist new employees with setting up workstations and configuring access to systems and tools. • Assist in automating recurring workflows. • Support the team in implementing new tools and technologies, including AI-driven features. • Document solutions and update knowledge base articles. • Help refine procedures within the Help Center.

🎯 Requirements

• Proven experience in customer or technical support (1+ year), including working with platforms such as Jira, Freshdesk, Zendesk, ServiceNow, Monday, etc. • Working knowledge of fundamental office tools provided by Google and Microsoft. • Basic understanding of computer basics and differences between operating systems (Windows, macOS, Linux). • Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools and technologies. • Advanced English is essential. • Proficiency in additional languages is considered a significant asset. • The team is Ukrainian-speaking. • Full remote location is EU preferred, with no sanctioned countries.

🏖️ Benefits

• Premium tariffs for our product. • Semi-remote work with flexible hours. • Home office allowance. • Virtual share options scheme after the probation period. • Comprehensive medical insurance after the probation period. • Generous vacation policy: 20 business days of paid leave. • Paid sick leave. • Birthday and Anniversary leave. • Length of Service Holidays. • Engaging in online events for learning and enjoyment. • Coworking with all facilities and parking compensation in Wrocław/Kyiv.