Technical Customer Support Specialist

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May 15

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AppMySite

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B2B • eCommerce • SaaS

AppMySite is a leading website design and development company focused on delivering strategic digital services to help businesses thrive. With expertise in website design, mobile app development, digital marketing, and web application development, AppMySite provides innovative solutions tailored to meet the needs of organizations of all sizes. The company prides itself on its commitment to quality and customer satisfaction, consistently helping clients take their online presence to new heights.

51 - 200 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• This is a remote position. • Job Role: We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. • This role requires you to support customers through e-mail, chat, and Voice support (Google Meet call) and co-ordinate with internal teams to resolve issues. • You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. • Project Role: Technical Customer Support Specialist • Work Experience: 1-3 years • Work location: Remote • Roles and Responsibilities • Resolving customer inquiries through chat, email and voice support (Google Meet calls). • Maintain the overall service level agreements within the organization and with the customers. • Collaborate with cross-functional teams (product, tech, QA) to troubleshoot complex issues and ensure customer satisfaction. • Contacting customers to give them accurate feedback on the progress of their inquiries. • Maintaining confidentiality of the information. • Improve customer retention and acquisition rate. • Stay updated with new product features and enhancements. • Document common issues and solutions to build a robust knowledge base and improve overall support efficiency. • Identify recurring problems and suggest process or product improvements.

🎯 Requirements

• Attention to detail • Customer Service & retention • Problem solving.