Technology Support Specialist

🕒 May 8

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Witan Search

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏭 Manufacturing

🍽️ Food & Beverage

💼 Consulting

Manufacturing • Food & Beverage • Consulting

Witan Search is a specialist executive search and recruitment firm connecting top talent with leading companies in the chemicals, manufacturing, and personal care sectors. With deep industry knowledge and a global network, they provide consultative, integrity-driven hiring services to help businesses secure professionals who drive innovation and growth. Witan Search focuses on executive and specialist hires, prioritising transparency, candidate preparation, and long-term client partnerships.

📋 Description

• Serve as an expert in hardware and software offerings and how they interact with equipment • Provide technical support through various channels on installation, operation, and troubleshooting in accordance with policies and procedures • Voice suggestions and concerns regarding user experience opportunities or issues • Act as primary intermediary between engineering teams and users regarding installation, function, and use of technology products • Develop and maintain documentation, including knowledge articles, runbooks, and FAQs • Proactively identify recurring issues and recommend process or product improvements • Meet or exceed contact center quality metrics (FCR, ASA/response time, handle time, CSAT) while balancing SLA commitments • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s degree in a technical field preferred • Associate’s degree in a technical field with two years’ related experience considered • Four (4) years related experience preferred (or equivalent combination of education and experience) • 1–2 years SaaS or product support experience in a customer-facing role a plus • Experience with Tier 1 and Tier 2 support, including clear escalation practices • Contact-center support experience handling calls, chats, and emails • Familiarity with contact center applications (e.g., Genesys Cloud, Five9, Avaya) • Experience with Incident Management Systems (e.g., Zendesk, ServiceNow, Freshdesk) • ITIL familiarity is a plus

🏖️ Benefits

• Reliable high-speed internet and suitable workspace required