Senior Program Manager, Customer Delivery

Job not on LinkedIn

🕒 6 days ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Wix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🛍️ eCommerce

📣 Marketing

🔥 Funding within the last year

💰 $1G Post-IPO Debt - Wix on 2025-09

SaaS • eCommerce • Marketing

Wix is a cloud-based web development platform that enables individuals and businesses to create, design, manage and host websites and web applications using drag-and-drop tools, templates, and an extensible app marketplace. Wix provides hosting, domain registration, eCommerce storefronts, marketing and SEO tools, and a developer platform (Velo) for custom code and advanced functionality. The platform serves small businesses, creatives, and enterprises with both DIY site-building and developer-first capabilities.

📋 Description

• Own delivery end-to-end • Build and maintain clear implementation plans • Partner with AI Engineering to configure, tune, and deliver high-quality AI agents • Serve as the named operational point of contact for customer and partner program asks • Own recurring customer meetings • Own customer health after go-live • Build the post-launch relationships that drive retention and renewal • Build and refine implementation playbooks • Identify operational gaps and lead process improvements

🎯 Requirements

• 3-7 years of experience in program management, project coordination, consulting, customer operations, or a similar role • Exceptional organization • Genuine customer instinct • Strong written and verbal communication • Power user of AI tools like Claude • A bias toward action and ownership • Comfort working across teams • Nice to have: Experience working in or with healthcare organizations; familiarity with EHR systems, especially Epic

🏖️ Benefits

• Equal Opportunity Employer • Diversity of backgrounds and perspectives encouraged