Associate Technical Account Manager – East

November 20

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Wiz

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Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform. • Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars) • Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs cross-functionally (i.e.. Product Management and Support). • Offer insights regarding the availability of new features in Wiz. • Facilitate escalations for more complex or technically challenging issues. • Collaborate with Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

🎯 Requirements

• 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer). • A willingness to learn both cloud and cyber security technologies. • Understanding of cloud services, architectures, and security best practices. • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. • Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution. • Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

🏖️ Benefits

• Medical, dental and vision insurance • Home Office Setup reimbursement • Flexible Spending Accounts • Monthly Connectivity reimbursement • Employee Assistance Program (EAP) • Short- and Long-term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan (with employer match) • Flexible paid time off + 11 paid holidays • Paid leave programs, including parental, pregnancy health, medical and bereavement leave