Senior Customer Experience Manager – Central

🕒 August 4

🇺🇸 United States – Remote

💵 $110k - $151k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Engage strategic customers to deliver business value and drive revenue growth. • Connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. • Guide large, high-tech, cloud-based enterprise customers through multi-year cloud journeys, emphasizing robust cloud security. • Act as a trusted customer advisor and collaborate across Wiz teams to deliver transformational outcomes. • Own cloud-security-focused projects and initiatives with Sales, Support, Success, product/engineering, and customer teams. • Influence stakeholders and ensure communication and collaboration throughout project lifecycles. • Understand customer business vision, culture, processes, and cloud security requirements. • Build relationships from technicians through CISO level. • Evangelize Wiz value and influence adoption of secure solutions. • Ensure Wiz guidance is understood and executed while advocating internally for customer security needs. • Use project management experience to guide post-onboarding Wiz adoption and maintain cloud security practices. • Solve customer security challenges with new ideas, tools, and mechanisms. • Identify strategic cloud-security opportunities, including deeper product use and expansion to new business units. • Support TCO analysis and business case assessments aligned with security objectives. • Assess tool ecosystems and provide consolidation options. • Accelerate cloud security adoption by defining milestones, removing blockers, and implementing secure workload migration processes. • Define training strategies to upskill technical and non-technical customer roles in cloud security. • Implement governance structures for customer partnerships and Wiz adoption.

🎯 Requirements

• 6+ years of experience as a CSM, AE, or other customer-facing strategic role. • Excellent communication and interpersonal skills, with ability to engage stakeholders at all organizational levels. • Ability to learn Wiz offerings and pricing with agility. • Preferred: proven track record working with Fortune 100 customers using cloud-based technology. • Preferred: experience managing strategic customers and solving complex engagements entrepreneurially. • Preferred: deep understanding of Security SaaS offerings and pricing models. • Candidates must be located in the Central United States. • Must have legal right to work in the country where the position is based without visa sponsorship.

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (linked in the posting)