Technical Account Manager

September 14

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Wiz

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Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform; provide strategic and hands-on technical guidance throughout onboarding to operationalization • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, Engineering, and other teams • Provide customers expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence; run workshops to help customers unlock platform value • Develop trusted-advisor relationships and establish regular cadence with stakeholders from practitioners to C-level, focusing on increasing adoption, retention, and satisfaction • Help customers develop Success Plans, outline critical goals and KPIs, measure achievement and report internally and externally • Identify and address technical issues; collaborate with Engineering and Support to resolve technical escalations quickly and efficiently • Advocate for customer needs across departments; offer insights on new features and program manage account escalations • Collaborate with Sales and Renewal teams to secure contract renewals and identify opportunities for expansion across the customer organization • Maintain up-to-date functional and technical knowledge of the Wiz platform; monitor emerging cloud security threats and grow knowledge of the Wiz ecosystem

🎯 Requirements

• 7+ years of experience in technical customer facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer) • Strong understanding of cloud services, architectures, and security best practices; CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them • Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization • B.S. in Computer Science, Engineering, or similar field, or equivalent experience • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship