Customer Service Representative – Part-time 20–30 hrs

November 8

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ARGUMENTORIK ACADEMY

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Education • Training • HR Tech

ARGUMENTORIK ACADEMY is a leadership training institution that specializes in developing effective communication and leadership skills for professionals. Their program focuses on the five essential roles of leadership, aiming to empower participants to confidently lead teams, make impactful decisions, and foster positive work environments. With a practical approach, the academy offers extensive training, feedback, and networking opportunities to enhance participants' abilities and career prospects.

2 - 10 employees

📚 Education

👥 HR Tech

📋 Description

• As a Customer Service Representative (m/f/d), you are the first point of contact for our customers. • You not only provide excellent care and resolution of customer concerns, but also actively support our internal operational processes. • Competent handling of customer inquiries via email, chat and phone • Resolving support cases and ensuring high customer satisfaction • Proactively supporting internal teams (Sales, Trainers) with operational processes • Managing and optimizing tools such as Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook • Maintaining and organizing projects in Asana • Creating process documentation and FAQs for internal procedures • Supporting management with organizational and administrative tasks in day-to-day operations

🎯 Requirements

• Initial experience in customer service or a similar role • Confident use of digital tools, in particular Digistore24, Memberspot, Mailchimp, Typeform, Zapier, Facebook • Mandatory: willingness to use Asana as the project management tool (prior experience not required) • Strong communication and problem-solving skills • Structured and independent way of working • Fluent German skills, both written and spoken; good English skills are an advantage

🏖️ Benefits

• Flexible working hours and 100% remote work • Training opportunities in Customer Experience and process management • Modern working environment and the latest digital tools