Manager, OTC

🕒 October 9

🇺🇸 United States – Remote

💵 $115k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Warner Music Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

📱 Media

💰 Post-IPO Debt on 2021-10

Media

Warner Music Group is a global music company that forms a collective of music creators and enthusiasts. The company is involved in recorded music, music publishing, and media brand development. Warner Music Group is dedicated to championing the individuality of artists and songwriters, empowering them through its iconic labels and distinctive brands. It hosts a wide variety of artists and is known for its commitment to creative freedom and limitless possibilities in the music industry.

📋 Description

• Define the future-state Order to Cash processes and measures aligned with organizational strategies, country-specific knowledge, and operational requirements • Lead cross-functional and virtual teams in reviewing, designing, developing, and implementing global OTC processes and procedures • Lead process design meetings with internal subject matter resources and third-party vendors • Lead technical and operational teams through testing, defect resolution, and ongoing configuration of SAP SD/FI-AR modules and associated subsystems • Manage OTC testing across credit limits, billing, cash application, dispute management, credit/debit memos, and customer statements • Collaborate with SAP Master Data Management on customer master data configuration and governance • Work with WMG Tax on complex worldwide tax scenarios • Represent intercompany billing between service centers and transformation • Standardize global, regional, and local OTC processes while incorporating required localizations • Lead design, documentation, and ongoing socialization of end-to-end OTC processes • Build consensus with global WMG partners and communicate process and systems impacts • Partner with IT on integrations between commercial operations, billing platforms, and core finance systems • Develop job aids, communications, and training approaches for new OTC processes and systems • Represent the benefits of Finance Transformation across WMG • Represent the OTC business process in Fit/Gap sessions and challenge customization requests • Maintain OTC SOPs, user guides, and training materials • Participate in OTC training-material preparation • Resolve and review OTC issues, risks, and business impacts • Identify internal and external OTC improvements, including cash-application automation and AI-driven credit scoring

🎯 Requirements

• Bachelor's degree from a four-year college or university in Business, Finance, Accounting, Business Information Systems, Management Science, or equivalent practical experience • Proven experience focusing on OTC processes (Credit, Collections, Cash Application, Billing, AR) or related finance transformation experience • Strong Order to Cash process and systems knowledge, preferably within a music, media, digital licensing, or entertainment industry context • Prior experience leading workshops and engaging collaborators through targeted consensus-building approaches • Relevant operational OTC experience supervising credit management, order fulfillment/billing workflows, cash management, dispute resolution, AR ledger management, and internal controls • Technically savvy with a robust organizational change skillset • Experience with a previous SAP implementation, specifically SAP SD, FI-AR, or FSCM • Exemplary collaborator engagement and management skills internationally and within complex, multi-faceted organizations • Strong analytical skills and ability to perform complex dispute, credit risk, and receivables analysis • Ability to develop and articulate a long-term OTC vision and implement incremental improvements • Ability to collaborate with sales, licensing, supply chain, legal, and finance business units • Transformational leadership experience • Media, entertainment, digital distribution, or music industry experience preferred • Familiarity with SAP FSCM and modern automated cash application tools

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