Customer Service Advisor

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Answer telephone calls according to WNS procedures • Handle inbound First Notification of Loss calls relating to motor insurance claims • Provide a calm, professional, and reassuring customer experience • Capture incident, vehicle, driver, passenger, and third-party details accurately • Explain claim processes and manage customer expectations throughout the claim lifecycle • Prioritise workload and manage tasks within agreed service levels • Assess claims and gather information for liability decisions and settlements • Negotiate claim settlements within company guidelines and authorities • Escalate complex, high-value, or sensitive cases • Identify potential fraud indicators and raise concerns • Handle customer complaints • Keep policyholders updated verbally and in writing • Maintain accurate claim records and complete administrative tasks, email correspondence, and system updates • Proactively manage a portfolio of claims and keep files organised and up to date

🎯 Requirements

• Ability to work either Saturday or Sunday, as well as Bank Holidays • Ability to attend all 4-week training sessions, Monday to Thursday, 16:00–22:00 • Excellent communication and customer service skills • Ability to remain calm and empathetic when dealing with customers in difficult situations • Strong attention to detail and accuracy • Good organisational and time management skills • Ability to make sound decisions and work within agreed processes • Comfortable working in a fast-paced environment • Previous customer service, contact centre, insurance, or claims handling experience is advantageous but not essential • Compliance with FCA requirements, data protection legislation, and internal policies

🏖️ Benefits

• Comprehensive training and ongoing support • Opportunities for career development and progression • Friendly and collaborative working environment • Flexible shift patterns • Access to employee benefits and wellbeing support programmes • Valuable experience within the insurance and claims industry