Customer Service Advisor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Answer telephone calls and conclude conversations in accordance with WNS procedures • Handle inbound First Notification of Loss (FNOL) calls relating to motor insurance claims • Deliver a calm, professional, and reassuring experience to customers following an accident or incident • Capture details relating to incidents, vehicles, drivers, passengers, and third parties • Explain claim processes and manage customer expectations throughout the claim lifecycle • Prioritise workload and manage tasks within agreed service levels • Assess claims and gather information to support liability decisions and claim settlements • Negotiate claim settlements within company guidelines and authorities • Escalate complex, high-value, or sensitive cases • Identify potential fraud indicators and raise concerns • Ensure compliance with FCA requirements, data protection legislation, and internal policies • Handle customer complaints • Keep policyholders updated verbally and in writing • Maintain accurate claim records and complete administrative tasks, email correspondence, and system updates • Proactively manage a portfolio of claims and keep files accurate, organised, and up to date

🎯 Requirements

• Excellent communication and customer service skills • Ability to remain calm and empathetic when dealing with customers in difficult situations • Strong attention to detail and accuracy • Good organisational and time management skills • Ability to make sound decisions and work within agreed processes • Comfortable working in a fast-paced environment • Applicants must be able to work either Saturday or Sunday, as well as Bank Holidays • Applicants must be able to attend all training sessions: Monday to Thursday, 16:00 - 22:00, for four weeks • Right to work for any Employer in the UK • Previous customer service, contact centre, insurance, or claims handling experience is advantageous but not essential • Required to undergo vetting/background checks if offered the position

🏖️ Benefits

• Access to employee benefits • Wellbeing support programmes • Remote work arrangement • Flexible shift patterns • 4-week training programme