IT Applications and Service Manager, Lead Role

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🕒 November 26, 2025

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workidentity GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

workidentity GmbH is a Hamburg-based consultancy specializing in HR services and recruitment, particularly within the Tech and IT sectors. They offer a range of services including personnel consulting, executive search, interim and freelance mandates, and recruiting-as-a-service. With a team of HR and recruiting experts, workidentity provides comprehensive support to both companies seeking qualified IT professionals and candidates looking for career development opportunities. Their personalized approach focuses on matching the best candidates with roles in various industries, with a strong emphasis on technology and digital environments. The company is known for its efficient recruitment processes and high level of candidate satisfaction.

📋 Description

• Lead the IT Applications and Service Management team and drive its development. • Coach, develop and expand the team over time. • Responsible for operational management of the IT service provider. • Strategic application management, including developing and maintaining a comprehensive SAP roadmap. • Cloud transformation & operations: oversee the migration of SAP S/4HANA, BW and SAC to the cloud. • Coordinate integration and interfaces with the target IT architecture. • Establish and optimize ITIL processes. • Define, review and optimize SLAs. • Implement access, licensing and lifecycle management processes. • Monitor KPIs and drive continuous improvement. • Budget planning and controlling for operations, further development and service contracts. • Change, release and vendor management.

🎯 Requirements

• Completed degree (e.g., Business Informatics or Business Administration with an IT focus) or equivalent qualification. • Several years of experience in Application Management with a focus on SAP operations and cloud transformation. • Experience in leading (project) teams. • Solid ITIL knowledge. • Experience in budget and cost controlling for IT projects and services. • Strong stakeholder management and excellent communication skills. • Structured, independent working style and a hands-on mentality. • Very good German and English skills.

🏖️ Benefits

• Secure workplace: Permanent employment contract and a collective bargaining agreement with attractive compensation components. • Flexibility and work–life balance: Flexible working hours that support a healthy balance between work and private life (39-hour week, work time window from 06:00 to 22:00). • Rest and leisure: 30 days of annual leave plus additional days off at Christmas (24 and 31 December). • Individual development: Numerous training opportunities and strong support for your professional development. • Appreciative working environment: A collegial, informal first-name culture, various employee discounts and a monthly benefits budget of €50 that you can use flexibly.