Customer Success Manager – German Speaking

October 26

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Workiva

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SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

📋 Description

• Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers • Manage diverse customer needs through robust product knowledge and expertise • Consult on best practices, workflows, and management business reviews • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Record customer activity, outcomes, issues, and communication in customer management tools • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming customer renewals • Use customer management tools to track customer communication, issues, and metrics

🎯 Requirements

• Undergraduate degree or equivalent combination of education and experience in a related field • 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales • Fluency in German and English

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities