EAP Counsellor, Overnight Shift

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Workplace Options

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🧘 Wellness

👥 HR Tech

💰 Private Equity Round on 2021-11

B2B • Wellness • HR Tech

Workplace Options is the world’s largest privately owned and independent provider of integrated employee wellbeing solutions. They specialize in offering holistic support strategies for organizations focused on enhancing employee wellness, mental health, and productivity through various services including emotional support, organizational effectiveness consulting, and digital solutions tailored to individual needs. With a global reach covering over 200 countries, they are committed to driving positive outcomes for employees and organizations alike.

📋 Description

• Engage with participants over the phone, video, chat & email • Create a connection with the client to ensure they feel heard, supported, and cared for • Support individuals in exploring their situation and finding a path forward • Maintain clear clinical and task-oriented documentation in case management system • Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management • Assess clients thoroughly to ensure appropriateness for short-term counselling • Assess and manage high risk calls and working closely with individuals at risk • Appropriately refer clients to external resources or within WPO as part of our holistic approach • Deliver comprehensive administrative support

🎯 Requirements

• Minimum of a Level 4 diploma in Counselling • Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other) • Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling • Training in crisis intervention and supporting high risk clients beneficial • Passionate about providing support to clients from anywhere in the world • Culturally sensitive to our clients and flexible using a telephonic interpreter as needed • Competent in using our various methods of contact – telephone, video, email, text and live chat • A strong customer service background is an advantage • Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance

🏖️ Benefits

• Gym reimbursement • Transport reimbursement • Tuition reimbursement • Permanent health insurance • Life insurance • Clinical supervision • Supervision stipend for those working towards accreditation • 24/7 support for risk calls • Mentorship programme • CPD training reimbursement • Access to professional monthly clinical development webinars & professional development workshops • Accrediting body membership reimbursement • EAP benefits • Employee exchange programme • Comprehensive training provided for this position