Support Specialist, Turkish Speaker

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September 3

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World Talent Selection

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World Talent Selection is an International Recruitment Agency.

1 - 10 employees

📋 Description

• Support Specialists provides support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests) • Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies • Interact with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments • Improve overall customer experience and maintain the highest customer service standards at all times • Quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base • Expected to be team orientated, combining efforts in achieving the project’s goals

🎯 Requirements

• Fluent in Turkish with good level in English • Customer Service experience • Great communication • Valid Work Permit in Portugal

🏖️ Benefits

• 12-month renewable contract • Home office position • Initial training during 3-4 weeks • Work schedule: Monday to Sunday between 7am to Midnight // 8h per day with 2 days off per week // Rotating shift • Private Heathcare & Dentalcare from contract signature • Stable work and career progression • Great activities • Airport Pick-up • Flight refund after 9 month in the company • Accommodation in a room in a flat shared with others employees