Senior Manager, Digital Adoption & Enablement

🕒 September 21

🌐 United States, Argentina, +1 more countries – Remote

🇺🇸 United States – Remote 🇦🇷 Argentina – Remote 🇵🇱 Poland – Remote

🐊 Florida, North Carolina, +4 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $113k - $225k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Worldwide Clinical Trials

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Worldwide Clinical Trials is a global contract research organization (CRO) that provides comprehensive clinical trial services. They specialize in supporting studies across diverse therapeutic areas such as oncology, cardiology, and rare diseases. With over 30 years of experience, Worldwide Clinical Trials emphasizes personalized support and customized solutions throughout the entire lifecycle of drug development. Their services include clinical monitoring, data management, patient recruitment, and regulatory consulting, ensuring precision and tailored attention for each clinical trial.

📋 Description

• Lead enterprise digital adoption and systems enablement strategy across Medidata, Certinia, LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other assigned systems • Manage two Organizational Learning Advisors, Enterprise Systems, including coaching, feedback, goal setting, performance management, development planning, capacity planning, workload prioritization, and quality oversight • Establish standards, templates, and operating practices for systems learning • Oversee learning and enablement plans for implementations, releases, enhancements, new modules, new hire training, refresher training, remediation, and adoption campaigns • Guide development of role-based learning journeys, job aids, quick reference guides, instructor-led and virtual sessions, videos, eLearning, office hours, workshops, embedded guidance, and performance support resources • Serve as senior learning advisor and escalation point for training, communication, process clarification, system support, access guidance, remediation, or combined solutions • Partner with EPMO, IT, Clinical Systems, Finance, Project Operations, HRIS, QA/compliance, system owners, process owners, SMEs, Corporate Communications, instructional designers, LMS administrators, and business leaders • Ensure enablement coverage for Medidata, Certinia, corporate platforms, collaboration tools, and other business systems • Publish a recurring Digital Adoption & Enablement scorecard with adoption insights, utilization trends, learning completion, proficiency indicators, support trends, remediation themes, business value narratives, and recommended actions • Coordinate learning plans with business-owned communications • Represent GOLD in cross-functional forums • Maintain governance artifacts, templates, communication assets, release materials, adoption toolkits, measurement approaches, embedded guidance standards, and AI-enabled content methods • Use learner, SME, helpdesk, system owner, and stakeholder feedback to improve training, performance support, adoption, and remediation cycles • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business, Human Resources, Education, Communications, Information Technology, Life Sciences, Clinical Research, Organizational Development, or related discipline • 8–10 years of experience in learning, enterprise systems enablement, digital adoption, change management, workforce enablement, systems training, clinical operations training, or enterprise application training • Prior L&D people management experience, including coaching, goal setting, performance management, workload prioritization, capacity planning, team development, and quality oversight • Experience leading or overseeing systems training and adoption across Medidata, Certinia/CAIR, Salesforce-based tools, LMS, Workday, Percipio, Microsoft 365, Copilot, collaboration tools, ERP, HCM, CRM, or other global corporate systems • Experience partnering with system owners, SMEs, EPMO, IT, Clinical Systems, Finance, Project Operations, process owners, QA/compliance, HRIS, Corporate Communications, LMS administrators, and business leaders • Working knowledge of regulated or validated systems training, including GCP, 21 CFR Part 11, audit readiness, role-based access, controlled content, completion records, release impacts, and compliance-ready documentation • Ability to define, monitor, and act on learning and adoption metrics • Strong people leadership, coaching, prioritization, delegation, performance management, and team-development capability • Strong instructional design, facilitation, consulting, systems training, digital adoption, and change management skills • Ability to translate complex system workflows, compliance expectations, financial or operational processes, and role-based tasks into clear learning and performance support • Ability to manage a portfolio of enterprise systems adoption work across platforms, stakeholders, priorities, release timelines, regions, and functions • Strong stakeholder management and consulting skills in a matrixed, global environment • Analytical mindset • Excellent written, verbal, visual, and executive communication skills • High digital fluency across enterprise platforms, LMS tools, content authoring tools, analytics, and AI-enabled productivity tools • Familiarity with the regulatory, quality, and operational environment of clinical research is advantageous • Certifications such as Prosci, CCMP, ATD CPLP/CPTD, Microsoft Service Adoption Specialist, Microsoft 365 Certified, instructional design, or related enterprise systems/change certifications preferred

🏖️ Benefits

• Competitive benefits package depending on location • Transparent compensation and pay equity • Inclusive and equitable workplace