Senior Professional Services Consultant

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November 14

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Wrike

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SaaS • Productivity • Enterprise

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

1001 - 5000 employees

Founded 2006

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $15M Series B on 2015-05

📋 Description

• Leading individual customer engagements, and participating in or leading larger global customer rollouts. • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements. • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings. • Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems. • Managing successful completion of customer engagements while achieving critical success metrics. • Advocating for the customer and assisting in the prioritization of new product features • Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap. • Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams • Represent the DACH region with cultural and language fluency (German native speaker required). • Mentoring junior members of the Wrike team.

🎯 Requirements

• 5+ years in project management, consulting and customer facing roles. • Formal certifications in project management methodologies (Agile, PMI, Lean, etc.) • Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike • Extensive understanding of and ability to apply change management principles • Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO • Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies. • Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support. • Excellent verbal, presentation and written communication skills • Effective communication across all levels of an organization, particularly executive stakeholders • Ability to manage difficult audiences and complex client relationships with finesse and poise. • Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations. • Firm sense of accountability and ownership of work • Deep understanding of the DACH market and fluency in German. • Superior personal organization and time management skills • Customer-centric, energetic person with extensive consulting skill set • Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

🏖️ Benefits

• 28 calendar days of paid vacation • Sick leave compensation • Life insurance plan • Health insurance plan • Fitness plan (800 EUR/year) • Parental leave • 2 volunteer days • Full-remote & On-demand access to Co-working space • Utility allowance (30 EUR/month, subject to taxation)