TeleHealth Hearing Care Provider

Job not on LinkedIn

🕒 July 22

🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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WSAudiology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

WS Audiology is a global company that provides innovative hearing aids and hearing health services. Operating in over 130 countries, WS Audiology is committed to enhancing quality of life and economic opportunities by restoring the miracle of hearing to millions of people every year. The company focuses on unlocking human potential with its cutting-edge hearing solutions, aiming to be the most innovative hearing aid company worldwide. With a workforce of 12,000 employees across 45 offices, WS Audiology fosters a collaborative and inclusive workplace environment, dedicated to serving customers and professionals with accessible and convenient hearing care products.

📋 Description

• Hybrid role that exhibits innovative approaches to client care • Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers • Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care • Meets minimum NPS score of 75 • Perform routine follow-ups, clean and checks and hearing aid repairs • Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories • Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely • Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment • Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today • Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG) • Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients • Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology • Generates own leads through outbound calling • Builds local community to generate service demand and support marketing campaigns • Successfully completes one community outreach and/or physician marketing per quarter • Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

🎯 Requirements

• Experience in a client-centric, Audiology or Hearing Aid Specialist role • Ability to pay close attention to detail with a high degree of accuracy • Basic or advanced written communication skills • Experience with customer service and grievance resolution • Ability to communicate detailed or technical information clearly, accurately and concisely • Ability to work quickly, accurately and independently in a fast paced environment • Expectation to have applications to Multi-State Licensing prior to start date • 1-5 years of experience preferred • Active state license in Audiology and/or hearing aid dispensing • Gaining Multi-State Licensure required

🏖️ Benefits

• Comprehensive Benefits Package • Paid Holidays & PTO Policy • 401k Matching Program • Tuition Reimbursement • Employee, Family & Friends Hearing Aid Discount Program • Service Days & Diversity, Equity & Inclusion Initiatives