Senior Product Owner

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🕒 April 13

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Xceed

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2001

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Xceed is an Egypt-based business process outsourcing (BPO) and customer experience (CX) provider that serves large corporations and government entities with multi-lingual contact center, digital CX, shared services, and infrastructure hosting solutions. A subsidiary of Telecom Egypt founded in 2001, Xceed offers end-to-end customer management, tailored BPO services, training through Xceed Academy, and remote/multi-channel contact center operations to improve client satisfaction and long-term profitability.

📋 Description

• Own the definition, prioritization, and follow-through of product initiatives across key areas of the XCEED product ecosystem. • Turn business goals, stakeholder input, and user needs into structured product plans. • Ensure initiatives move forward with clear scope, aligned expectations, and measurable outcomes. • Work closely with Product Design, Engineering, and key business stakeholders to deliver high-quality product improvements. • Frame product problems: turn business goals, stakeholder requests, and user pain points into clear product problems worth solving. • Define initiatives with clarity: translate opportunities into structured initiatives with clear scope, requirements, acceptance criteria, and success metrics. • Prioritize with discipline: make trade-offs based on strategy, impact, feasibility, and opportunity cost. • Align cross-functionally: work closely with Product Design, Engineering, and business stakeholders to ensure shared understanding and smooth execution. • Protect focus and scope: maintain clarity during implementation, manage changes carefully, and raise risks or ambiguities early. • Own delivery follow-through: stay close to initiatives from discovery through release, ensuring decisions remain aligned with the original problem and intended outcome. • Validate quality and readiness: participate in QA and release readiness to make sure solutions meet expectations before going live. • Measure impact: define success before development starts, review performance after release, and use evidence to guide next steps. • Improve product processes, documentation, prioritization discipline, and decision quality across the team.

🎯 Requirements

• 3+ years in Product Management, Product Owner, Business-Product Analyst in high-growth tech, preferably in B2B SaaS, marketplaces, ticketing, B2C platforms, or other cross-functional digital product environments. • Strong product ownership experience: experience owning product initiatives in a structured way from definition through delivery and validation. • Sharp product thinking: able to frame problems well, challenge assumptions, and avoid jumping too quickly to solutions. • Clarity and structure: strong at defining scope, requirements, and acceptance criteria in a way that reduces ambiguity. • Prioritization discipline: comfortable making trade-offs based on impact, feasibility, and strategic fit. • Cross-functional collaboration: able to work effectively with Design, Engineering, and business stakeholders. • Analytical mindset: comfortable using data and metrics to support decisions and measure impact. • Ownership: committed to following initiatives through from definition to release and post-launch learning. • Fluency in English: additional European languages are a plus.

🏖️ Benefits

• Unlimited Paid Time Off • Flexible Working Hours • Unlimited Remote Work • Workation — work from anywhere as long as it aligns with your team’s dynamics. • Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development. • Team-building activities and meet-and-greet events. • Go Out — Free passes to XCEED partners’ events to experience what our users do. • Referral Program to help us find incredible talent.