XM Cyber
XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across AWS, Azure, GCP and on-prem environments to compromise critical assets. With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. Founded by top executives from the Israeli cyber intelligence community, XM Cyber has offices in North America, Europe, and Israel.
201 - 500 employees
đź’° $17M Series B on 2020-07
Customer Success Manager
Job not on LinkedIn
September 19
🗣️🇯🇵 Japanese Required
XM Cyber
XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across AWS, Azure, GCP and on-prem environments to compromise critical assets. With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. Founded by top executives from the Israeli cyber intelligence community, XM Cyber has offices in North America, Europe, and Israel.
201 - 500 employees
đź’° $17M Series B on 2020-07
đź“‹ Description
• Guide and oversee the customer journey to ensure successful adoption, operationalization, and value realization of the XM Cyber platform. • Act as primary point of contact and collaborate with Sales, Product Management, R&D, Marketing, and other teams to guarantee customer satisfaction and retention. • Manage, assign, and conduct product demos, company presentations, workshops, and training. • Educate and enable customers on XM products and best practices; drive onboarding to deliver fast time to value. • Assist customers in developing success plans with critical goals and KPIs; measure progress and report achievements. • Cultivate strong relationships with key stakeholders including senior-level executives; develop and lead Executive Business Review (EBR) presentations. • Serve as designated technical expert for implementation and delivery alongside the Onboarding team; lead technical deep-dive sessions on exposure reduction and remediation. • Lead renewal processes, ensure high retention rates, identify growth opportunities (upsells and cross-sells), and collaborate with Sales and Sales Engineering.
🎯 Requirements
• 3 years of experience in two or more of the following: Cloud architecture or engineering; Security architecture or engineering; IT infrastructure or support; Post-sales implementation or Professional Services. • 3-5 years of customer-facing experience in SaaS companies. • Technical knowledge of: Microsoft Security best practices; Information and Data Security concepts; Network Architecture concepts; Cloud Security (AWS/Azure/GCP). • Ability to communicate technical information to diverse audiences. • Self-sufficient, proactive, and adept at independent learning. • Strong problem-solving skills and ability to make independent decisions. • Track record of building and sustaining relationships, driving customer success, and surpassing performance targets. • Excellent communication and interpersonal skills for engaging stakeholders at all organizational levels. • Commercially oriented and capable of multitasking in a fast-paced environment. • Fluency in Japanese and English.
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