Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
11 - 50 employees
👥 HR Tech
☁️ SaaS
🤝 B2B
Customer Success Analyst – Mid-level
Job not on LinkedIn
November 20
🗣️🇧🇷🇵🇹 Portuguese Required
Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
11 - 50 employees
👥 HR Tech
☁️ SaaS
🤝 B2B
📋 Description
• Ensure customer retention and success • Actively drive portfolio expansion by conducting strategic meetings (EBRs - Executive Business Reviews) • Systematically generate qualified opportunities (CSQLs) for the sales team to close
🎯 Requirements
• Minimum of 2 years of experience as a CSM (Customer Success Manager) • Proven ability to discuss strategy, ROI, and business metrics with decision-makers • Hands-on experience generating qualified leads/opportunities (CSQLs) • Strong knowledge of customer journey concepts, onboarding, risk management, and health score • Ability to analyze customer data to prepare EBRs that deliver value
🏖️ Benefits
• Childcare allowance • Flexible benefits card (Flash/Caju/Swile/others) • Birthday day off • Gympass • Health insurance • Dental insurance • Transportation voucher
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