Help Desk Support – Mid-level

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Yapp

WebsiteLinkedInAll Job Openings

HR Tech • SaaS • B2B

Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.

11 - 50 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Work directly with clients, providing multichannel Help Desk support, • Ensure excellent, empathetic, and technically proficient service to users of our platform. • Receive and resolve first-level requests; • Responsible for correctly routing requests to other teams when necessary.

🎯 Requirements

• Experience in customer support (Service Desk, Help Desk, or Support); • Experience with CRM systems (RD Station or similar); • Experience opening and managing tickets in support systems; • Previous experience with ClickUp is a plus; • Experience providing technical support to customers to resolve issues related to platform usage; • Proven ability to handle situations requiring logical reasoning and investigative thinking; • Ability to prepare and update reports; • Familiarity with multichannel support; • Strong technological aptitude; • Technical support experience in the real estate market is a plus.

🏖️ Benefits

• Day off • Remote work (home office)