Training Analyst – Mid-level

Job not on LinkedIn

October 28

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Yapp

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HR Tech • SaaS • B2B

Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.

11 - 50 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Conduct online (and occasionally in-person) training sessions with new clients, ensuring an excellent onboarding experience; • Update existing clients on new features, improvements, and best practices for using the platform; • Create and maintain support materials such as manuals, tutorial videos, FAQs and presentations; • Partner with Support, Product and Customer Success teams to understand recurring questions and anticipate user needs; • Monitor engagement and adoption metrics after training and propose continuous improvements to the process; • Serve as a product expert and learning facilitator for our clients.

🎯 Requirements

• Excellent verbal and written communication; • Ease in dealing with different types of people and adapting messaging to the audience; • Organized, proactive, and skilled at teaching and transferring knowledge; • Previous experience in training, corporate education, or customer onboarding; • Familiarity with presentation tools (PowerPoint, Google Slides, etc.) and videoconferencing platforms (Zoom, Google Meet); • Clear verbal and written communication; • Ability to explain complex topics in a simple way; • Active listening and empathy when addressing questions; • Teaching skills, patience and ability to adapt language to the client's profile; • Affinity for teaching and desire to help others develop; • Organized and able to manage multiple trainings, schedules and content; • Values delivering up-to-date, clear and concise materials; • Proactive in ensuring clients understand and use the platform effectively; • Interest in continuous learning and development, especially regarding the platform; • Seeks feedback and suggests process improvements; • Collaborative spirit and good communication with other areas (Support, Product, Customer Success); • Shares learnings with the team.

🏖️ Benefits

• Remote work (home office)