Customer Service Representative

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February 9

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Yellowstone

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Real Estate • Architecture • Construction

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

11 - 50 employees

Founded 1992

🏠 Real Estate

📋 Description

• We are seeking a highly skilled and detail-oriented Customer Service Representative with excellent English communication skills and a strong background in customer service. • Handle 40+ service calls per day, booking 3-6 appointments daily through calls and emails. • Deliver above-average customer service, demonstrating confidence, professionalism, and problem-solving skills. • Accurately input customer data into our software systems and manage communications and logistics. • Organize and maintain shared folders and files within Google Drive. • After the first 90 days, assist with data entry for accounts receivable (AR) and handling invoices. • Opportunity to work on Sundays if needed.

🎯 Requirements

• Fluent in English with strong communication skills. • Proven track record in customer service with experience handling inbound and outbound calls. • High emotional intelligence (EQ) – able to read customers and handle situations effectively. • Extremely detail-oriented – accurate data entry and organization skills. • Familiarity with CRM systems, scheduling software, and Google Drive is a plus. • Self-motivated, proactive, and adaptable to a fast-paced environment.