Customer Success Architect

4 hours ago

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You.com

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Artificial Intelligence • Productivity • SaaS

You. com is a platform that enhances productivity through the use of AI-driven assistants in various fields including marketing, sales, engineering, product development, and data analysis. It offers customized solutions like a Genius Assistant for complex problems and a Research Assistant for in-depth insights. The platform allows users to create their own custom AI assistants to meet specific needs. You. com incorporates advanced technologies like GPT-4 to provide smart, customizable solutions for business and research purposes.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

⚡ Productivity

☁️ SaaS

📋 Description

• Lead technical onboarding sessions to ensure a seamless transition from sales to implementation. • Drive adoption and identify opportunities for customers to unlock maximum value from our solutions. • Educate customer teams on product capabilities and best practices to ensure long-term success. • Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions. • Partner with customers to architect workflows and integrations tailored to their unique processes and goals. • Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews. • Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively. • Coordinate with internal teams and customer stakeholders to keep projects on track and within scope. • Identify and mitigate risks to ensure successful implementation and adoption. • Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap. • Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

🎯 Requirements

• Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions. • Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption. • Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders. • Strong relationship-building skills, fostering trust and credibility with enterprise customers. • Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry. • Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise. • Experience managing project timelines, deliverables, and cross-functional collaboration. • Ability to balance competing priorities and ensure successful project outcomes

🏖️ Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions • Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* • A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* • 12 weeks of paid parental leave in the US* • 401k program, 3% match - vested immediately!* • $500 work-from-home stipend to be used up to a year of your start date* • $1,200 per year Health & Wellness Allowance to support your personal goals* • The chance to collaborate with a team at the forefront of AI research